Beyond Common Sense

This morning as I was briefly updating some Newsfeed on latest COVID-19, I came across this interesting post made in STCB Ltd page –STCBL commissioned its first ever fuel retail outlet at Ramtokto, Thimphu, today. Venerable Laytshog Lopen inaugurated the fuel retail outlet. This is not the news I was surprised and wanted to share through this post.

I was amazed if not for the first time with this warming news of –"Besides fuel, the outlet offers drinking water, clean restrooms, and free air service for customers." It immensely surprised me that we have people with some good common sense. I thought of these kinds for so long and it happened by surprise. Perhaps, we have room for better service and business as always.

This is how we need to think for a small developing nation with a very small and unstable economy. More than the news of COVID-19 pandemic that has grieved the world, I was gripped by their kindness, good gesture and innovation. We need such a forward thinking company, individual, office, institutions, lawmakers and more so our engineers who are the mother of design.

We need business of such class and improvement, and not the business that only robs the customers alone for the poor service, this is what I feel is true –"Building a good customer experience does not happen by accident. It happens by design." Indeed, Clare Muscutt was a brilliant guy.

With change in time and space, we need such good innovation especially in business, because I feel customers pay for the total sum of all while availing the service whatever may be the cause. Sometimes less is more!

So far most of our businesses are very plain and most of them are seen below an average. We are in need of such futuristic and innovative design in our business. This happens with good managing skills, leadership matters.

I hope this fuel station would be a role model for upcoming and already existing outlets to learn and adapt to the changing world. More importantly, all the services in the station are safe, enduring and viable one throughout. Prayers!!!

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